Pricing: Prices are according to category of accommodation, vehicles and others services mentioned on each tour programme. Reservations The reservation should be sent by fax, mail, or e-mail to :   KHOAVIET TRAVEL CO.,LTD - HANOITOURS.com.vn    Travel, value of life, Our offices:  21, Yen Thai str, Hoan Kiem dist, Hanoi, Vietnam Tel: (84-4) 3928 7978 - Fax: (84 4) 39289519    And   51, Hang Quat str, Hoan Kiem dist, Hanoi, Vietnam Tel: (84 4) 39380968, fax (84 4) 39380969,   Mob: +84 988555690 M. Thao Nguyen Emails:     hanoitours@hn.vnn.vn,            hanoitourvn@yahoo.com            info@khoaviettravel.com   Website: http://www.hanoitours.com.vn            http://www.hanoihoteltravel.com           http://www.khoaviettravel.com          http://www.gotovietnamtravel.com    The reservation is effective only when you already reconfirmed it and transfer a certain deposit to  KHOAVIET TRAVEL CO.,LTD - HANOITOURS.com.vn . Confirmation You should reconfirm your reservation and send deposit to our company's account at least 15 working days before your arrival in Vietnam. Your reservation is effective only when you have done this confirmation already.   Cancellation If a client decides not to participate in the tour the deposit will be forfeited to cover communication expenses and cancellation charges.   Deposits   We must receive a deposit from the client as 20% of total tour cost after reconfirmation of booking. Deposit should be sent by bank draft or transfer to bank account of KHOAVIET TRAVEL CO.,LTD  - HANOITOURS.com.vn      Children discount One child under 8 years is generally granted a reduction of 50% of the tour price, provided that he/she is accompanied by at least two full paying adults and stays in the same room. An extra bed is provided free of charge.   Payment After customers arrive in Vietnam the balance will be regulated or transferred to our bank account of the owner of KHOAVIET TRAVEL CO.,LTD  or payment at our offices.    By Western Union ( Sending money online): http://www.westernunion.com/ Receiver: 1, Full name: NGUYEN THE THAO 2, Add: 21 Yen Thai str, Hoan Kiem, Hanoi, Vietnam 3, Tel: +84 4 9287978/ 0988555690 Please sign up for an user with Western Union, send the deposit to us. Notify us that you have sent the money with following information:   1. Sender's name: 2. Money Transfer Control Number ( usually 10 numbers): 3. Sender's Address: Note: sending money online is available only in some countries. If not available, please find an agent near to you to send money. OR Bank's account:  •Beneficiary name : NGUYEN THE THAO  •Benef's Account number:  28685689  •Address: 21, Yen Thai, Hoan Kiem, Hanoi, Vietnam  • Beneficiary Bank: ASIA COMMERCIAL BANK (www.acb.com.vn)  •SWIFT Code: ASCB VNVX  •Note: bank fees is on your side.    OR  By Bank transfer  •Beneficiary name : NGUYEN THE THAO  •Benef's Account number: 0011 3717 0341 1  •Address: 21, Yen Thai, Hoan Kiem, Hanoi, Vietnam.  •Beneficiary Bank: Bank for Foreign Trade of Vietnam, Operations Centre.  Adress: 198, Tran Quang Khai, Str, Hanoi City, Vietnam.  Web: http://www.vietcombank.com.vn  •SWIFT Code: BFTVVNVX001.  •Note: bank fees is on your side. Credit transfer of which expenses are with the load of Client/Agency will be carried out through the above account Liquid: only after the agreement of the two parts Travellers'cheque: only after the agreement of the two parts; 2.00% of expenses are with the load of Client/ Agency Credit card:  in the event of payment by credit card, 3% of expenses are the responsibility of the customers who will have to print the card of credit and fill in, then fax (or scan) it to us by the following number: (84.4) 39380969. The original copy of this filled card and photocopies of your credit card will have to be sent to our compnay, that is regarded as the final and legal proof of your payment with our Agency. As of the payment of and installment or balances on behalf of Client/ Agency, KHOAVIET TRAVEL CO.,LTD  will draw up the acknowledgement of delivery which will give to Client/ Agency before or with the arrival of the travelers in Vietnam. Insurance Upon request. Insurance fees is 1.5USD/day/ person, cover with accident insurance up to 10000 USD (Ten thousands US dollars) at Vietnam Insurance Company (BaoViet ).   Meals Breakfast is not always included. We let you have more choices of lunch or dinner and your total tour cost can be reduced. Generally in remote areas you should let KHOAVIET TRAVEL CO.,LTD  take care of your meals because it probably quite difficult for you to arrange it on your own.   Budget hotels: Generally these are small guest houses or minihotels: basic room with or without A/C, private bathroom. Standard hotels: The predominant level of accommodation. A/C, satellite T.V, adequate restaurant for breakfast if not lunch and dinner, IDD line at reception, worthy of 2 stars to 3 stars international hotel . Deluxe hotels: Worthy of 3 stars to 5 stars international hotel. A/C, 24 hour room service, often large rooms and good views, choice of oriental and western cuisine, IDD lines in each room, business centre, etc. NOTE: In some areas, especially in remote areas, there is no choice of standard or Deluxe hotels, but sometimes there is only Budget, and there is only guest house with basic condition.